I know that I’m not just speaking on my behalf, when I say thank you for all your hard work and dedication toward this transaction. I know you went the extra mile in many ways, so I appreciate that greatly. Ben, it’s been a pleasure working with you and hope our paths cross again in the future.
P.S. “The short sale miracle” that’s what they are calling it in my office.
- Mark, Realtor
Thanks for the smooth transaction on Sheriden for Ms. Howell. Your professionalism was greatly appreciated. Good luck in the future!
Thanks, Jessica R.
- Jessica, Realtor
Dear Mr. Douglas(Owner of MWF),
I wanted to write to you to let you know what a pleasure it has been to work with Mr. Ben Holloway, one of your loan specialist. All too often people do not receive the recognition that they deserve for a job well done. In this case, Mr. Holloway has provided superior service with a very high level of professionalism. In this particular case, I represented the buyers, Russell and Shelley Kennedy and worked with Ben on their loan. His commitment to ongoing communication with all parties involved was impressive. This was particularly important due to the fact that the property the Kennedy’s are buying is on lease land.
The listing agent, Evelyn Pelica with Tarbell had just had a transaction fail to close due to the lender not understanding the process/requirements for lease land. She expressed her concern about an out of area lender. I assured her that I had spoken to your company and confirmed that your company had extensive experience in closing transactions out here on lease land. She is now a great fan of your company and appreciative of all that Mr. Holloway has done to get loan documents signed/approved.
Please accept my sincere appreciation for the efforts of Mr. Holloway. You are fortunate to have such a dedicated and competent employee.
- Bob, Palm Springs
How time flies! Again, I don’t know how we would have made it through the whole procedure (with the 1031 exchange) without your patient expertise. Each time we hit a “road block” we were able to overcome the obstacle thanks to your assistance. We thoroughly love and enjoy our home. We invested a bundle in furnishings and completing the one bedroom that had not been updated. We just finished changing the last of the old aluminum windows to match the rest. We look forward to retiring in this home in the near future. Thanks again for your support and expert guidance in making the purchase possible.
- Susan, Crestline
Your team are by far my favorites in this whole labyrinth of home purchasing. I think you should sit as members of the new cabinet and advise the president on how other banks should do business (not to mention how escrow should comport itself; although at one point in the signing yesterday, Sue connected with me when she exclaimed: “Don’t you love working with Mountain West?---I think she got my first smile at that moment). WOW!; that was a dangerously long run – on sentence for an English teacher. Anyway… THANK YOU ALL. I am signed, she promised to” overnight UPS” this morning, and hopefully you will see it, as complete-a-package as you require, by Thursday. Also, I requested and received the copy of the appraisal you sent; thank you. Now if the seller can just get results on his end, I might actually be in my house for the holidays. When/if my payments commence, I would like to have them set up as an automatic debit from my checking account; please send me the necessary paperwork for that to happen.
As an English teach with a fairly adequate vocabulary, I feel I have not fully communicated my appreciation for you three and you’re high-level of professionalism, competency, as well as the depth of your patience and kindness. Maybe that is because you exceed that those terms represent. You are simply THE BEST!
My highest regard,
p.s. I can’t imagine there is any one superior to each of you, but please do share this email with your “superiors” if you would like to.
Quinton and I would like to thank you for all of your hard work and attentiveness that you put forth for our loan. We will not hesitate to recommend you to families who are looking for reliable financial service!
You took the time to take care of us, even when you were out on a holiday, you offered un-surpassed customer service. Our dream is to adopt children. Now with our finances reorganized that dream will come true. We’ll be sure to introduce her to you! (maybe… him?)
Thank you again! God Bless,
- Quinton and Kathy
The two of us wanted to thank you so much for everything you have done for us. John really enjoyed talking to you. John said he couldn’t have asked for a better person to help him threw all the papers and money when he bought his new house here in Crestline. Please come by anytime to see us or call us anytime. Thanks again for everything.
- Ronda and John, Crestline
I can now say you have helped me twice to get the most important thing that a lot of people consider “the American dream” which is to have a house. Your service and personal touch to the negotiation was very important to achieve that step. Thank you very much for all you did for my family and I.
Thank you my friend,
I’ll tell you, if all my business stuff over the last 10 years went like this one I could have bought a house on the lake. Thank you so very much for all your skills and efforts for Frances and me. You most surely are appreciated. I owe you. (No pun intended)
- Bill and Frances
Your service was beyond GREAT. A miracle is what I called last Friday. To get the extensions was great, but Mountain West mad it happen. To get it funded with out any notice until the day of is simply amazing!
- Diane, Realtor
Good Morning Edith(Realtor on the Transaction),
I just wanted to thank you for allowing me to have gained access to this great mortgage lending company. The city allowed them to come in to make a presentation a few years ago reference the CALPERS loan home buying process. I was contacted by Ben Holloway who helped me tremendously achieve the dream of owning a home again. He helped me with great tips to help my credit get established again after the unfortunate loss of our home like a lot of people face today. I didn’t get to take advantage of the CALPERS home program since that program was suspended but thankfully my husband and I had been contributing to our Nationwide Deferred Comp account and were able to borrow the down payment and a little extra for improvements at a low rate with a 15 year term.
The best part of our home loan experience was that the staff made us feel like they care, the professionalism, excellent knowledge the staff had and easy way to communicate with them even on weekends when I was making offers on homes made it less stressful. There was nothing that they could have done to serve us better. Everything was done great, they exceeded my expectations!
I definitely would love to recommend them to others. It is very hard to understand the whole “ home loan buying process” but Ben made it so easy to understand. When I had questions for Ben (a lot of times) he never seemed bothered and always explained things in a way that was easy to understand. It was very easy to communicate with him. I never thought that this day would come in being able to take advantage of the low home prices and low rates after everything we went through but Ben not only worked as a loan officer but was like a credit counselor. He stood by me even though he knew that I could have gone with someone else. I wanted to make sure that other people know about their services because there are mortgage companies out there that will promise low fees but at the end of the day they will not look out for your best interest or they really don’t know what they are doing. These people can be trusted and were able to make things happen in short notice.
We bought a short sale and made the offer along with other offers but as soon as this particular offer was accepted the bank only gave 3 weeks to close escrow. Because Ben and his team were already ahead of the game it was so much easier to close on time. Although in today’s market it isn’t easy because of the short sales and foreclosures and dealing with the different reps for the banks that own these homes we need a mortgage company who knows what they are doing.
Ben also has a great team that I had the privilege to have worked with. Gregory also assisted and made my process go very smooth. He was another wealth of knowledge! I would definitely be recommending this company and have already! Even the escrow company praised my lenders by saying I had a great staff which allowed escrow to close on time although we had numerous occur from the sellers end.
With that said I am in my new home today on a 30 year fix 3.75% interest rate! YEAH
- Nicole, Chula Vista
By far the best part of the loan experience is closing. Knowing that all the hard work that everyone involved put in, has come to a head and the house you worked so hard for is now yours, is priceless.
There were a few times I felt out of the loop, but I came to realize later that it was only due to my extreme lack of knowledge on all the steps in the loan process.
Of course I would recommend MWF. Ben was very knowledgeable and helpful with any questions I had, even when I would ask the same ones only days after. Also everyone I dealt with was great.
Mountain West Financial made refinancing the easiest possible experience! Sunnie, Kellie and the rest of the "crew" gave us extremely quick service and it just seemed effortless on my part! I think it was barely a month from start to finish! We were given the runaround from Chase, and Mountain West made us feel special and that our business was top priority! Anybody who needs a mortgage loan or refinancing should give them a call. It was the best call I've ever made!!!
Thank you so much Mountain West financial for easing our minds in making the decision to refinance our home a good one. From the moment "Go" we've had nothing but excellent service from everyone we've had to deal with. This experience has been lightening fast, great communication, properly instructed, one of the best we've had, and we highly stand behind our recommendation to everyone we'll be sending your way. Keep up the great work and communication with your clients I mean friends....The Gheno Family from the Sunny Central Coast...Go MWF
Jennifer Roblee and her team are great. So much has changed in the industry; they keep on top of it for us! They have great programs that help with down payment assistance.
I recommend them to EVERYONE and you should also!
I have been in Real Estate for the past 10 yrs. as a Loan Officer and now a Realtor.
I have been working with Jennifer Roblee for the past 5 yrs. Which has been Great , She has always been looking out for My Client's best interest and has never disappointed. I will keep using and recommending Jennifer Roblee from Mountain West to my future clients.
I have worked with Sunnie Baltes at Mountain West several times and it always is a pleasant experience. Sunnie keep everything moving ahead of schedule and always has great communication. We have closed escrow early on every transaction.
Jennifer Roblee pre-qualified me for a home loan. She was fast, knowledgable, and answered all my questions with patience and understanding. I have told everyone I know about Jennifer and her team at Mountain West and that they would be crazy to use anyone else for home loan financing.
Great group of people. Very helpful. excellent communication. Jordan and Jenn were/are always willing and able to answer my questions and lay out all of my options in detail.
My wife and I just refinanced our house through Kristen Sunnie Baltes at Mountain West financial. This is the 4th real estate loan we have completed and by far the smoothest. Sunnie has an awesome team of people behind her which made sure everything was in order and on time. They actually closed the loan 10 days early so that we didn't have to stress out about it in the days leading up to thanksgiving. Just wanted to say thanks again to Sunnie and her entire Mountain West team.
We purchased our first home through Mountain West Financial. Ben and his staff were exceptional!!! We received our pre approval letter, placed and offer and were in our home in 55 days! Ben and his staff were professional, always available and assisted in meeting all of our needs. This experience could not have been better. I have since sent co workers to Ben who are now in their own homes and have experienced for themselves how great this office is.
I had an awesome experience with Mountain West Financial!!!! Ben was super great. He took so much time to answer all of my questions regarding different financing options. He gave me complete information so that I could make an well informed decision. Sunnie was also so helpful. Heck, everyone there was great.
I had bid on 5 different homes, so they were helping me for several months, and they were consistent the whole way through. After the close of the loan, I painted my house and refinished my 80 year old hardwood floors. Everything was perfect when the disaster happened. Someone broke into my house (prior to my move in) and painted over all of the work I had done and damaged my beautiful floors.....I had no idea what to do. I called Ben and he did some investigating and found out who the culprit was!!!!! Turns out it was a contractor who got an address wrong.....Nevertheless, Ben was there for me to help with this nightmare. I also emailed Ben a few months ago to see about a re-finance option, and he was happy to give me his advice once again. I have worked with several lenders, and by far, MWF is the best. These folks treat you like you are a friend, not just a dollar sign. My mom re-financed her home through them as well. I will continue to refer anyone I know to them. Thank you Mountain West Financial for a great experience, and all your help.
I have worked with many lenders in my Real Estate career. I recently had the opportunity to work with Mountain West. It was a wonderful experience! Great communication. Kristen Sunnie Baltes answer all my phone calls/texts/emails In a timely matter. My clients weren't calling me asking me questions their lender should be answering for them. My transaction closed in 30 days and my clients were very happy. I will be recommending Mountain West to my future clients.